LD Service Feedback Group minutes Feb 17
Learning Disability Service Feedback Group
Meeting Minutes
The meeting was held on: 10 February 2017
People who came:
Lee Hutchinson
Jason White
Rebecca Hennessey
Caryl Purdy
Jane Flamson
Karen Price
Janice Cloud
Apologies:
Helen Rejniak
Joanne Blandford
Chris Masterton
Ann Garrett
Rebecca March
1. Lee read the agenda and chaired the meeting.
2. Lee read the rules.
3. Lee read the minutes from the
January meeting. Everyone present agreed these were okay.
4. Lee read the summary of the
December meeting and agreed it can go on the internet pages.
5. We said that the new photos of the
service user group are up in reception. We all thought that they look good.
6. We talked about our trip to Russets and our travel plans.
7. Bex has spoken with a lady called Rebecca Chard who works on the SHINE magazine. Rebecca said that Lee and Chris can have a copy of the photo from the CQC celebration day. Bex is waiting for her to post it.
8. Lee gave feedback on the workshop he went to at the carers centre. He said it was very
interesting and would recommend other people to go.
Karen said that at the workshop, Lee made some very good points and it was valuable to have him there.
9. Karen and Janice from QA Hospital told us about what has happened since the group visited QA to give feedback on the environment.
We talked about a lot of things. Here is a summary of the main points:
· There has been a workshop with lots of people to get some more opinions about the hospital.
· Janice said that the people who came to the workshop agreed with you about the signs in the hospital. Most people think they are too high up and that they are confusing.
· People felt that there was not much room or good seating for people in wheelchairs.
· People liked having someone to smile and greet them when they arrive, and someone to help them find where they need to go.
WHAT NEXT?
· Karen asked if the group could give feedback on the easy read leaflets at the hospital. We all said yes. Karen will give the leaflets to Jane.
· Janice is going to meet with some of the staff at the hospital to talk about what needs to change.
· Janice is going to meet with the people who make the signs at QA.
· It might be 9 to 12 months before the changes have happened.
· There will be more workshops which you are all invited to. The next on is on 8th March at 1:00 at the carers centre.
· Karen and Janice would like to meet with you in the future to continue work on this project. We all said this is okay.
Karen and Janice said that your feedback has been really useful.
Well done everybody!
10. We chatted some more about making changes to the group.
Both Lee and Jason could attend the group on different days and at different times. However they both have jobs so they are busy on certain days.
We didn’t make any decisions on this
today as we are not sure what free time Chris and Joanne have.
We all agreed to talk about this some more in the March meeting.
11. We looked at a survey about
accessible information.
Jane suggested we all fill this in as a group at the next meeting and email our feedback.
Lee and Jason took home a paper copy of the survey so they can start thinking about their answers.